Return & Refunds

We urge you to choose your items carefully. If, after having receiving your order, it is not satisfactory, we are happy to offer a credit for the goods provided that:

1. the goods are in resaleable condition
2. the goods have not been marked, soiled or washed
3. the goods are returned to us within 30 days of receiving them
4. the goods are returned at the customer''s cost by courier or registered post (so we can get Proof of Delivery) - we cannot accept responsibility for goods lost in unregistered mail

Unfortunately we are unable to credit freight charges.

Returns Policy

1. Contact Tripsafe TM for a Goods Return Number
2. Send goods back to Tripsafe TM (including original packaging if possible) via registered mail or courier. When sending, make sure you will be able to get a Proof of Delivery for the parcel
3. once received at Tripsafe TM we can either replace the goods or issue a credit. Goods damaged in transit

If you received goods which seem to have been damaged in transit, please contact us. It may be necessary to send the goods back to Tripsafe TM, including original packaging, via registered mail or courier .Be sure to include your invoice number and delivery details in the parcel. Once we have received them, we will send out new goods to you.

Cancellations

If you would like to cancel an order, please contact us. If the order has already left our premises, then we have to follow the Refunds Policy above. If the order has not left our premises then we can simply cancel the order and there is no charge.